CASE STUDY:   Posted: 25 Aug 2009 | Published: 05 Jun 2008
When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
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CASE STUDY:   Posted: 10 Sep 2009 | Published: 14 Apr 2008
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
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CASE STUDY:   Posted: 10 Sep 2009 | Published: 21 Apr 2008
Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
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CASE STUDY:   Posted: 18 Sep 2009 | Published: 23 Aug 2007
This case study examines the benefits Catalina Marketing began reaping once they signed up for Microsoft Exchange Hosting Services.
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CASE STUDY:   Posted: 25 Aug 2009 | Published: 18 Apr 2008
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..
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CASE STUDY:   Posted: 21 Sep 2009 | Published: 22 Aug 2008
This case study examines the benefits BSA LifeStructures was able to gain by deploying a communications solution using Microsoft Office Communications Server 2007, Exchange Server 2007with Unified Messaging, and LifeCam webcams.
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CASE STUDY:   Posted: 18 Sep 2009 | Published: 14 Nov 2008
This case study examines how Archiver, a national retailer, wanted to migrate from its old POP3-based e-mail system to an enterprise class messaging and collaboration system, but the cost and in-house IT resource requirements were too great.
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CASE STUDY:   Posted: 18 Sep 2009 | Published: 12 Sep 2008
In the face of aggressive growth, TAC Americas found it increasingly difficult to conduct month-end financial closing and report results. This case study examines how they addressed this problem by implementing a solution that incorporated Microsoft Office PerformancePoint Server 2007.
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CASE STUDY:   Posted: 25 Aug 2009 | Published: 29 Jun 2007
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
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CASE STUDY:   Posted: 25 Aug 2009 | Published: 18 Apr 2008
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
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CASE STUDY:   Posted: 18 Sep 2009 | Published: 31 Jul 2007
In 2006, Kelley Blue Book implemented a new analytical capabilities solution based on Microsoft Business Intelligence technologies. Now Kelley Blue Book has improved sales staff efficiency and created a compelling new Web analytics product that can provide its business customers with more targeted data for their marketing efforts.
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CASE STUDY:   Posted: 25 Aug 2009 | Published: 25 Jul 2008
After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
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CASE STUDY:   Posted: 08 Sep 2009 | Published: 01 Mar 2009
Wells' Dairy needed to provide cost-effective services and promote business continuity and agility. It deployed the Windows Server 2008 Datacenter operating system and Hyper-V™ virtualization technology. Today, it has a scalable server consolidation solution and a data center that is saving more than US.$12,000 in annual electrical costs.
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CASE STUDY:   Posted: 10 Sep 2009 | Published: 09 Sep 2009
Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
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CASE STUDY:   Posted: 09 Sep 2009 | Published: 09 Sep 2009
Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
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