WHITE PAPER:   Posted: 17 Sep 2008 | Published: 17 Sep 2008
IBM Rational software can offer the best of both worlds through integration with a broad range of open source tools and plug-ins, while maintaining an overarching platform that manages the entire development lifecycle.
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WHITE PAPER:   Posted: 14 Feb 2008 | Published: 13 Feb 2008
ITIL-the Information Technology Infrastructure Library-is the de facto standard for IT service management and delivery.
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PRODUCT LITERATURE:   Posted: 29 Oct 2007 | Published: 01 Jul 2007
Read this paper to learn more about deriving maximum value from your IT infrastructure by maintaining strategic alliances with hardware and software manufacturers.
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WHITE PAPER:   Posted: 29 Oct 2007 | Published: 01 Aug 2007
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
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PRODUCT OVERVIEW:   Posted: 29 Oct 2007 | Published: 01 Aug 2007
An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
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WHITE PAPER:   Posted: 29 Oct 2007 | Published: 01 Aug 2007
Beyond resource strains, software audits require additional costs to deploy asset management services to prevent future compliance breaches. Read this paper to learn how your organization can ensure it has documentation to withstand a compliance au...
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WHITE PAPER:   Posted: 29 Oct 2007 | Published: 01 Aug 2007
Read this paper to learn how an integrated infrastructure management solution addresses complex infrastructure issues to create an infrastructure that combines asset management life cycle, service delivery and a beneficial relationship methodology.
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PRODUCT LITERATURE:   Posted: 29 Oct 2007 | Published: 01 Aug 2007
Read this paper to learn how combining an IT asset management life cycle, an efficient service delivery process and a service desk can yield overall cost reductions while improving security and delivering greater value to the organization.
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WHITE PAPER:   Posted: 29 Oct 2007 | Published: 01 Sep 2007
While ITIL is the de facto approach for service management, CIOs often struggle with understanding ITIL and its benefits. Learn about real-world ITIL implementations that encompass product procurement, service desk and network management so...
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WHITE PAPER:   Posted: 27 Apr 2004 | Published: 27 Apr 2004
We repeatedly demonstrated to our clients that the best way to address the complex issues of infrastructure management is a tightly integrated infrastructure solution combining an IT asset management lifecycle program with an integrated delivery model.
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