Collection of White Papers, Webcasts, Case Studies and Product Information by Pitney Bowes Group 1 Software

Pitney Bowes Group 1 Software

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	How Integration Tax Management Systems Can Benefit from Effective Taxpayer Communication Strategies WHITE PAPER: Posted: 01 Dec 2008 \| Published: 01 Jul 2008 The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities. Get This Now

	Optimizing Processes in Medicaid Communications Management WHITE PAPER: Posted: 09 Jul 2008 \| Published: 01 Jan 2007 State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort. Get This Now

	Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many" WHITE PAPER: Posted: 12 Nov 2008 \| Published: 12 Nov 2008 Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks. Get This Now

	New Service Delivery Platforms WEBCAST: Posted: 29 Oct 2008 \| Premiered: Available On Demand This webcast will discuss what SDPs are, what they can do, why they are important and how some service providers are starting to deploy them. Get This Now

	Leveraging Transaction Events to Enhance the Mobile Device Customer Experience PODCAST: Posted: 29 Oct 2008 \| Premiered: 29 Oct 2008 Download this educational podcast now to learn how to gain digital marketing momentum through secure email, cell phone, and SMS platforms. Get This Now

	Operational Business Intelligence: A Benefit to Your Customer and Your Business WHITE PAPER: Posted: 17 Sep 2008 \| Published: 17 Sep 2008 An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI. Get This Now

	IT Briefing: MDM Challenges: Driving Change in People, Process, and Politics WHITE PAPER: Posted: 16 Sep 2008 \| Published: 16 Sep 2008 This document first establishes what master data and Master Data Management (MDM) mean and then discusses the nontechnical organizational and operational challenges associated with introducing an MDM program. Get This Now

	Property Tax Troubles in Communications and Utilities: An Up-Close Look at the Challenges Facing These Sectors and Location Intelligence Innovation Available to Assist WHITE PAPER: Posted: 03 Sep 2008 \| Published: 03 Sep 2008 This white paper addresses current inefficiencies in the assignment of communication carrier and utilities taxes at the state and local level. It also discusses their negative economic impact on these industries as a whole. Get This Now

	TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers WHITE PAPER: Posted: 03 Sep 2008 \| Published: 03 Sep 2008 This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. Get This Now

	Developing a Master Data Management Roadmap PODCAST: Posted: 03 Sep 2008 \| Premiered: 03 Sep 2008, 09:00 EDT (13:00 GMT) Navin Sharma discusses the vision, strategy, design and practical aspects of developing a Master Data Management Roadmap. Get This Now

	MDM Challenges: Driving change in people, process and politics WEBCAST: Posted: 03 Sep 2008 \| Premiered: Available On Demand Implementing master data management has many challenges -- especially when it comes to driving change in people, process and politics. Get expert best practices and practical advice. Get This Now

	The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector WHITE PAPER: Posted: 01 Jul 2008 \| Published: 01 Jul 2008 This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. Get This Now

	Shenzhen Telecom CASE STUDY: Posted: 01 Jul 2008 \| Published: 01 Jul 2008 Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. Get This Now

	IT Briefing: Making the Most of OSS and Service Provider CRM TRANSCRIPT: Posted: 20 Jun 2008 \| Published: 01 Jun 2008 This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper. Get This Now

	Making the most of OSS and service provider CRM WEBCAST: Posted: 16 May 2008 \| Premiered: Available On Demand In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Get This Now

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