WHITE PAPER:   Posted: 02 Jul 2008 | Published: 01 Jan 2007
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
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WHITE PAPER:   Posted: 02 Jul 2008 | Published: 01 Jun 2006
Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
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WEBCAST:   Posted: 02 Jul 2008 | Premiered: Available On Demand
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
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WEBCAST:   Posted: 02 Jul 2008 | Premiered: Available On Demand
In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
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WEBCAST:   Posted: 02 Jul 2008 | Premiered: Available On Demand
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
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CASE STUDY:   Posted: 02 Jul 2008 | Published: 25 Jun 2006
After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
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WEBCAST:   Posted: 02 Jul 2008 | Premiered: Available On Demand
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
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WHITE PAPER:   Posted: 20 May 2008 | Published: 01 Jan 2007
This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.
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