WHITE PAPER:   Posted: 30 Oct 2008 | Published: 30 Oct 2008
This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
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CASE STUDY:   Posted: 25 Aug 2008 | Published: 25 Jul 2008
This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
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CASE STUDY:   Posted: 28 Jul 2008 | Published: 25 Jul 2008
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
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WHITE PAPER:   Posted: 13 Feb 2008 | Published: 13 Feb 2008
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
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SERVICE LISTING:   Posted: 30 Jan 2008 | Published: 01 Jan 2008
As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels - voice, online chat, email, or fax - and to track their issue status through resolution.
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WHITE PAPER:   Posted: 19 May 2006 | Published: 01 May 2006
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
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WHITE PAPER:   Posted: 19 Sep 2005 | Published: 01 Sep 2005
There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
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