EDITORIAL RESOURCE GUIDE:   Posted: 18 Nov 2009 | Published: 18 Nov 2009
Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.
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EDITORIAL RESOURCE GUIDE:   Posted: 15 Sep 2009 | Published: 15 Sep 2009
Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.
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VIDEO:   Posted: 17 Aug 2009 | Premiered: 07 Aug 2009
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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