EZINE:   Posted: 10 Nov 2009 | Published: 10 Nov 2009
IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.
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ANALYST BRIEF:   Posted: 18 Aug 2009 | Published: 18 Aug 2009
In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company's IT Staff.
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ANALYST BRIEF:   Posted: 19 Feb 2009 | Published: 01 Dec 2008
ITIL is quickly becoming the global standard in IT service delivery, and for good reason - it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Read this brief for advice on it's proper implementation.
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