EZINE:   Posted: 10 Nov 2009 | Published: 10 Nov 2009
IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.
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EDITORIAL RESOURCE GUIDE:   Posted: 15 Sep 2009 | Published: 15 Sep 2009
Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.
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VIDEO:   Posted: 17 Aug 2009 | Premiered: 07 Aug 2009
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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ANALYST BRIEF:   Posted: 19 Feb 2009 | Published: 01 Dec 2008
This ExecBlueprint discusses the evolving role for the technology executive and what now constitutes "effective IT governance." The authors share effective strategies for building a good relationship with the CEO, planning projects, and managing the technology staff.
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