WHITE PAPER:   Posted: 22 Dec 2009 | Published: 22 Dec 2009
In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
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WEBCAST:   Posted: 16 Dec 2009 | Premiered: Available On Demand
Implementing ITIL for the first time or expanding your current processes can seem like overwhelming tasks. However, there are steps that can make these tasks much easier. Watch and learn what you can do to make implementing ITIL easier and how to use your IT Service Management solution to move forward.
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WHITE PAPER:   Posted: 16 Dec 2009 | Published: 16 Dec 2009
IT service management has matured from managing trouble tickets to provide valuable insights across all functions of a business. What is its appeal to the CIO?
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WHITE PAPER:   Posted: 21 Apr 2009 | Published: 05 Mar 2009
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
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