CASE STUDY:   Posted: 11 Nov 2009 | Published: 01 Jun 2009
Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
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CASE STUDY:   Posted: 10 Sep 2009 | Published: 21 Apr 2008
Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
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CASE STUDY:   Posted: 10 Sep 2009 | Published: 09 Sep 2009
Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
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WHITE PAPER:   Posted: 25 Aug 2009 | Published: 25 Aug 2009
To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
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CASE STUDY:   Posted: 25 Aug 2009 | Published: 21 Oct 2008
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
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