ANALYST REPORT:   Posted: 25 Apr 2008 | Published: 07 Apr 2008
This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
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SOFTWARE DEMO:   Posted: 13 Jun 2007 | Published: 13 Jun 2007
Constantly changing business needs leads to constant changes to an organization's IT environment. Read this paper to learn how to build business-centric change, control and release management processes in your business
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SOFTWARE DEMO:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
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WEBCAST:   Posted: 24 Sep 2008 | Premiered: Available On Demand
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
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WHITE PAPER:   Posted: 01 Aug 2007 | Published: 01 Aug 2008
ITIL provides frameworks for both the organization of ITSM and a cohesive set of best practices. Read this paper to learn how your organization can improve service support, reduce complexity and overcome limited budgets and increased customer demands.
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WHITE PAPER:   Posted: 10 Oct 2008 | Published: 10 Oct 2008
This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
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WHITE PAPER:   Posted: 27 Feb 2008 | Published: 01 Aug 2008
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
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WHITE PAPER:   Posted: 25 Apr 2008 | Published: 01 Nov 2007
This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability.
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WHITE PAPER:   Posted: 18 Jun 2008 | Published: 01 Aug 2008
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
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WHITE PAPER:   Posted: 27 Feb 2008 | Published: 01 Aug 2008
This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.
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