PRODUCT LITERATURE:   Posted: 27 Jun 2007 | Published: 01 Jun 2007
Service configuration management allows organizations to closely align with business objectives such as compliance, security and cost reductions. Learn how your organization can analyze its configuration management processes to improve service delivery.
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SOFTWARE DEMO:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
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WEBCAST:   Posted: 24 Sep 2008 | Premiered: Available On Demand
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
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WHITE PAPER:   Posted: 01 Aug 2007 | Published: 01 Aug 2008
ITIL provides frameworks for both the organization of ITSM and a cohesive set of best practices. Read this paper to learn how your organization can improve service support, reduce complexity and overcome limited budgets and increased customer demands.
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WHITE PAPER:   Posted: 21 Jun 2007 | Published: 01 Jun 2007
Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
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WHITE PAPER:   Posted: 27 Feb 2008 | Published: 01 Aug 2008
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
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WHITE PAPER:   Posted: 18 Jun 2008 | Published: 01 Aug 2008
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
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WHITE PAPER:   Posted: 10 Oct 2008 | Published: 10 Oct 2008
This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
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