WHITE PAPER:   Posted: 10 Oct 2008 | Published: 10 Oct 2008
This guide contains elements of automation from the perspective of IT automation frameworks, specifically focusing on those framed by the IT Information Library (ITIL) version 3.
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WEBCAST:   Posted: 24 Sep 2008 | Premiered: Available On Demand
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
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WHITE PAPER:   Posted: 04 Aug 2008 | Published: 01 Aug 2008
This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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WHITE PAPER:   Posted: 04 Aug 2008 | Published: 01 Aug 2008
This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
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WEBCAST:   Posted: 15 Jul 2008 | Premiered: Available On Demand
HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes.
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WHITE PAPER:   Posted: 18 Jun 2008 | Published: 01 Aug 2008
This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
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WHITE PAPER:   Posted: 18 Jun 2008 | Published: 01 May 2008
By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
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WHITE PAPER:   Posted: 18 Jun 2008 | Published: 01 Aug 2008
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
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WHITE PAPER:   Posted: 25 Apr 2008 | Published: 01 Nov 2007
This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability.
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ANALYST REPORT:   Posted: 25 Apr 2008 | Published: 07 Apr 2008
This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
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PODCAST:   Posted: 24 Apr 2008 | Premiered: 24 Apr 2008
This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
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WEBCAST:   Posted: 16 Apr 2008 | Premiered: Available On Demand
This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
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PODCAST:   Posted: 15 Apr 2008 | Premiered: 15 Apr 2008
Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
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WEBCAST:   Posted: 15 Apr 2008 | Premiered: Available On Demand
This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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WHITE PAPER:   Posted: 27 Feb 2008 | Published: 01 Aug 2008
This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.
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