WEBCAST:   Posted: 24 Sep 2008 | Premiered: Available On Demand
CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
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WHITE PAPER:   Posted: 04 Aug 2008 | Published: 01 Aug 2008
This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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WHITE PAPER:   Posted: 04 Aug 2008 | Published: 01 Aug 2008
This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
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WHITE PAPER:   Posted: 18 Jun 2008 | Published: 01 May 2008
By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
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WHITE PAPER:   Posted: 18 Jun 2008 | Published: 01 Aug 2008
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
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WHITE PAPER:   Posted: 18 Jun 2008 | Published: 01 Apr 2008
Explore HP's integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper.
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WEBCAST:   Posted: 15 Apr 2008 | Premiered: Available On Demand
This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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WHITE PAPER:   Posted: 27 Feb 2008 | Published: 01 Aug 2008
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
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PRODUCT LITERATURE:   Posted: 27 Jun 2007 | Published: 01 Jun 2007
Service configuration management allows organizations to closely align with business objectives such as compliance, security and cost reductions. Learn how your organization can analyze its configuration management processes to improve service delivery.
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WHITE PAPER:   Posted: 21 Jun 2007 | Published: 01 Jun 2007
Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
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