Today, software drives everything from equipment on the factory floor to the controls managing traffic flow on crowded city streets. Whether it is a system to process claims or the embedded technology systems in an automobile or household appliance, organizations rely on software to build competitive advantage and grow their business. With the delivery of high quality software more critical than ever to success, organizations are taking a hard look at how to better ensure that the software delivery process is aligned with the strategy and goals of the organization. Management wants to improve their processes for delivering quality software and optimize the benefits from their investment in software assets. Software developers, quality managers, line of business managers and other stakeholders need a consistent and reliable way to connect with each other so the right information is shared among the right people at the right time. Given the dynamic rate of business change, organizations are realizing that traditional software methods fall short. However, the level of change needed to make the shift to a continuous, integrated, flexible approach to software delivery to meet the multi-varied needs of the organizations isn't easy and can be quite daunting for many organizations.

This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank. All three companies recognized the increasing rate of change in their business environment and focused on streamlining and optimizing the software delivery process as a way to deliver more value to the business. While their stories are not complete, their respective efforts to improve software quality management are part of an ongoing process to drive the organization towards greater flexibility and agility and are already paying dividends.