As part of an effort to modernize, The Auto Club Group - AAA sought to convert its core Sales and Service application from a Windows to an AIX environment. This posed a number of technical challenges, particularly on the day of roll-out, when there were reports of performance problems at peak period workloads.
AAA had no systematic way to monitor performance from the standpoint of its most important end users-insurance agents and call center representatives. AAA needed a systematic and effective method of monitoring the performance of its critical sales and services application, instead of relying on anecdotal reports.
Read this Case study to learn how AAA used Vantage as the focal point for visibility into the experience of the end users of the sales and services application. The IT team set up a war room and immediately put Vantage on the big screen as network, server and application personnel worked together with executive management to quickly diagnose the source of the problem and determine their course of action.
Compuware professionals worked with AAA to help the IT team get the most out of Vantage's wide range of capabilities:
- Creating dashboards to present real-time performance reports to CIO and CTO
- Agentless monitoring of application service quality from the end user's perspective
- Aanalysis of application performance problems to pinpoint the root cause
- Setting up alerts to notify key personnel if performance begins to degrade
- Creating scorecards to baseline application performance
Read on to learn how AAA benefited from using Compuware Vantage Suite and how your company can too.
