A recent Osterman study showed three key support challenges facing IT staff as a result of the rapid growth in the number of Blackberry devices in the enterprise today:

Supporting High profile employees

Reducing time spent troubleshooting

Eliminating Blackberry downtime

Zenprise for BlackBerry provides organizations experiencing growing mobile user populations with an automated BlackBerry management solution. Zenprise uses proactive troubleshooting methodologies to isolate the root cause of problems in the underlying mobile infrastructure. This proactive troubleshooting ensures that high-profile users continue to receive a high level of availability and performance from the BlackBerry infrastructure.