Podcast: 5 Ways to Improve Customer Service in A Down Economy by OpenSpan

5 Ways to Improve Customer Service in A Down Economy

sponsored by OpenSpan

Posted:	19 Sep 2008
Premiered:	18 Sep 2008
Format:	Audio
Type:	Podcast
Language:	English

ABSTRACT:

Achieving customer care excellence in a difficult economy can be highly challenging. In today's "do more with less" environment, it becomes increasingly important to focus on simplifying the customer interaction and improving CSR productivity without requiring new applications or increasing IT costs.

The Podcast will highlight 5 ways by which you can improve the customer experience in a highly cost effective manner. Among the topics to be discussed are:

Speeding access to customer data
Automating cumbersome manual processes
Extending existing applications to meet new business requirements
Streamlining the interactions between CSRs and software applications
Expanding self service by exposing additional business processes

Speaker

Francis Carden
Founder , OpenSpan
As founder and CEO of Pixel Innovations Ltd, Francis specialized in software integration services, partnering with organizations like IBM and Microsoft to offer his customers industry-leading solutions. After the sale of his company in 2001, Francis became an active investor in technology companies in the United States. In 2005, Francis was lured back to the front lines, co-founding OpenSpan, a leader in the desktop productivity and SOA acceleration markets.

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