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Developing a Spectacular Support Structure
sponsored by Numara Software
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Are you delivering support both effectively and efficiently? Your support structure affects both the effectiveness of the service you deliver to your customers and its efficiency. It also influences how happy your analysts are in their jobs. Your support center will be running like a top after this session! In this free webinar sponsored by Numara® Software, veteran support industry expert Kristin Robertson of KR Consulting will discuss some of the biggest issues that all support centers deal with:
- Contact handling methods
- Escalation procedures
- Organizational Structure
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Available Resources from Numara Software
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sponsored by Numara Software
WEBCAST:
Posted: 04 Nov 2009 |
Premiered:
Available On Demand
In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.
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sponsored by Numara Software
WEBCAST:
Posted: 08 Jun 2009 |
Premiered:
Available On Demand
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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sponsored by Numara Software
WEBCAST:
Posted: 08 Jun 2009 |
Premiered:
Available On Demand
Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
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sponsored by Numara Software
WHITE PAPER:
Posted: 21 Apr 2009 |
Published:
05 Mar 2009
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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sponsored by Numara Software
WHITE PAPER:
Posted: 21 Apr 2009 |
Published:
01 Feb 2009
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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sponsored by Numara Software
WEBCAST:
Posted: 19 Feb 2009 |
Premiered:
Available On Demand
In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.
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sponsored by Numara Software
WEBCAST:
Posted: 19 Feb 2009 |
Premiered:
Available On Demand
In this webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara FootPrints Configuration Management takes the pain and time out of creating and maintaining a functional CMDB.
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sponsored by Numara Software
WEBCAST:
Posted: 19 Feb 2009 |
Premiered:
Available On Demand
This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.
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sponsored by Numara Software
WEBCAST:
Posted: 06 Jan 2009 |
Premiered:
Available On Demand
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
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sponsored by Numara Software
WEBCAST:
Posted: 06 Jan 2009 |
Premiered:
Available On Demand
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
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