CMDB continues to prove its worth by the ever-expanding ways it can improve systems and network management capabilities. Batch processing, for example, while a critical day-to-day necessity, is often overlooked when evaluating change management processes. Systems are shut down, removed, rebuilt and updated without any insight to the impact such changes may have on critical batch processing, and the business services that depend on it. Integrating batch services into the CMDB, however, can change all that. Based on ITIL best practices, CMDB offers a single point of reference that determines the scope and impact of any change to any IT system throughout the enterprise. Download this Enterprise Management Associates white paper to learn more about an effective change management process based on ITIL best practice recommendations that accommodates all mission-critical business services.