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Product: |
IT Service Management (ITSM) |
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Company: |
Hewlett-Packard Company |
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Type: |
Service |
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Description: |
Today, when business success depends on a well-run IT infrastructure, your ability to manage IT services is being put to the highest test. You must deliver maximum value to the business while tightly controlling costs.Effective IT Service Management is built on integrating people, processes, and technology into a well-designed system based on best industry practices. If poorly defined IT processes, roles, metrics, and service norms are undermining your effectiveness, you're not alone. It's estimated that 80 percent of unplanned downtime results from people and process issues.
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Resource(s): |
White Paper
A Shortcut Guide to Virtualization and Service Automation |
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View All Company's Documents
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Related Products: |
HP OpenView | IT Best Practices | IT Infrastructure | IT Service Management |
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