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Product: |
Cisco Unified Contact Center Enterprise |
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Company: |
Cisco Systems, Inc. |
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Type: |
Software |
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Description: |
Cisco Unified Contact Center Enterprise (formerly known as Cisco IP Contact Center [IPCC] Enterprise) delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. Cisco Unified Contact Center Enterprise combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling companies to rapidly deploy a distributed contact center infrastructure.
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View All Company's Documents
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Related Products: |
Contact Center Software | CTI (Computer Telephony Integration) | IP Contact Centers |
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