Description
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to our homepage or visit the industry blog at www.betterinteractions.com

Organization Type: Vendor
Revenue: $10M - $100M
Date Founded: 1990
Ticker:  ALU

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Topic Coverage
Below is a list of the key topic areas that Genesys covers in the reports that are available on .NET Research Library:

• Contact Centers (7 Documents)
• Contact Center Software (3 Documents)
• IVR (5 Documents)
• Call Centers (5 Documents)
• Customer Service (5 Documents)
• Call Center Software (3 Documents)
• ROI (3 Documents)
• Customer Interaction Services (2 Documents)
• CTI (Computer Telephony Integration) (1 Document)
• Best Practices (1 Document)
• VoiceXML (1 Document)
• Productivity (1 Document)
• CRM (3 Documents)
• Call Center Management (4 Documents)
• Voice Recognition (1 Document)
• Contact Center Management (3 Documents)
• Customer Satisfaction (3 Documents)

Product Coverage
Below is a list of the key products that Genesys has listed on .NET Research Library: