Description
eGain (OTCBB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment. For over a decade, hundreds of world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel Customer Interaction Hubs (CIH). Based on the Power of One™—the concept of one unified platform for customer interaction and knowledge management—eGain solutions help improve customer experience, optimize end-to-end service process, increase sales, and enhance contact center performance.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com.

Organization Type: Vendor
Date Founded: 1997

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Topic Coverage
Below is a list of the key topic areas that eGain Communications Corp. covers in the reports that are available on .NET Research Library:

• Customer Service (4 Documents)
• Customer Interaction Services (3 Documents)
• Contact Centers (4 Documents)
• Business Process Management (4 Documents)
• Knowledge Management (1 Document)
• CRM Best Practices (4 Documents)
• Customer Service Best Practices (4 Documents)
• CRM (4 Documents)
• Contact Center Management (4 Documents)

Product Coverage
Below is a list of the key products that eGain Communications Corp. has listed on .NET Research Library: