WHITE PAPER:   Posted: 05 May 2009 | Published: 01 Dec 2007
Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
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WEBCAST:   Posted: 04 May 2009 | Premiered: Available On Demand
Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.
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WEBCAST:   Posted: 04 May 2009 | Premiered: Available On Demand
Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.
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WEBCAST:   Posted: 04 May 2009 | Premiered: Available On Demand
Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul>
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WEBCAST:   Posted: 04 May 2009 | Premiered: Available On Demand
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
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CASE STUDY:   Posted: 04 May 2009 | Published: 04 May 2009
Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.
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CASE STUDY:   Posted: 04 May 2009 | Published: 04 May 2009
This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
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WHITE PAPER:   Posted: 19 Mar 2009 | Published: 01 Jan 2009
This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.
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WHITE PAPER:   Posted: 20 Feb 2009 | Published: 20 Feb 2009
This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
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WHITE PAPER:   Posted: 26 Jan 2009 | Published: 23 Jan 2009
Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.
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WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
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WHITE PAPER:   Posted: 19 Sep 2008 | Published: 19 Sep 2008
This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
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WHITE PAPER:   Posted: 09 Jun 2008 | Published: 01 Jun 2008
Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.
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WHITE PAPER:   Posted: 02 Jun 2008 | Published: 01 Feb 2008
Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.
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PRODUCT LITERATURE:   Posted: 02 Apr 2008 | Published: 01 Jan 2001
FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet.
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