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WEBCAST: Posted: 09 Sep 2009 | Premiered: Available On Demand
In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
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by Microsoft 
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EBOOK: Posted: 28 Aug 2009 | Published: 27 Aug 2009
Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses.
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by Progress Software 
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CASE STUDY: Posted: 25 Aug 2009 | Published: 29 Jun 2007
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
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by Microsoft 
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CASE STUDY: Posted: 25 Aug 2009 | Published: 18 Apr 2008
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
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by Microsoft 
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CASE STUDY: Posted: 30 Jul 2009 | Published: 30 Jul 2009
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.
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by Microsoft 
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CASE STUDY: Posted: 30 Jul 2009 | Published: 30 Jul 2009
The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.
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by Microsoft 
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BROCHURE: Posted: 28 Jul 2009 | Published: 01 Jul 2009
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
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by Infor CRM 
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BROCHURE: Posted: 28 Jul 2009 | Published: 01 Jul 2009
Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
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by Infor CRM 
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PRODUCT DEMO: Posted: 23 Jul 2009 | Published: 23 Jul 2009
In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.
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by Pivotal CRM, a CDC Software solution 
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PRODUCT DEMO: Posted: 22 Jul 2009 | Published: 22 Jul 2009
Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.
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by Infor CRM 
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PRODUCT DEMO: Posted: 22 Jul 2009 | Published: 22 Jul 2009
Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.
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by Infor CRM 
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WHITE PAPER: Posted: 22 Jul 2009 | Published: 22 Jul 2009
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
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by Infor CRM 
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WHITE PAPER: Posted: 22 Jul 2009 | Published: 22 Jul 2009
In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
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by Infor CRM 
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WHITE PAPER: Posted: 22 Jul 2009 | Published: 22 Jul 2009
In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
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by Infor CRM 
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WHITE PAPER: Posted: 22 Jul 2009 | Published: 22 Jul 2009
Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
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by Infor CRM 
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