WHITE PAPER:   Posted: 26 Jan 2009 | Published: 23 Jan 2009
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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WHITE PAPER:   Posted: 26 Jan 2009 | Published: 23 Jan 2009
Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information.
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WHITE PAPER:   Posted: 26 Jan 2009 | Published: 23 Jan 2009
Business intelligence (BI) can be considered critical to the very existence of most organisations. The purpose of this research was to explore whether and how companies are using BI to improve their businesses; to identify the obstacles they encounter in its use; and predict how BI will evolve in the next ten years.
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WHITE PAPER:   Posted: 26 Jan 2009 | Published: 23 Jan 2009
To gain greater business insight and transparency, organizations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analyzed.
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WHITE PAPER:   Posted: 26 Jan 2009 | Published: 26 Jan 2009
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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WHITE PAPER:   Posted: 26 Jan 2009 | Published: 26 Jan 2009
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
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WHITE PAPER:   Posted: 19 Jan 2009 | Published: 19 Jan 2009
In order to ensuring the EDW will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process.
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WHITE PAPER:   Posted: 12 Jan 2009 | Published: 12 Jan 2009
Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them.
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WHITE PAPER:   Posted: 31 Dec 2008 | Published: 23 Dec 2008
This expert E-Guide offers beginner tips and real-life examples for automation planning and deployment, you'll also learn proven techniques to avoid or resolve common pitfalls, so you can reap all of the perks of IT automation.
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WHITE PAPER:   Posted: 22 Dec 2008 | Published: 19 Dec 2008
This paper discusses the growing tide of data security standards and regulations and the need for a sustainable security compliance strategy.
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WHITE PAPER:   Posted: 15 Dec 2008 | Published: 15 Dec 2008
Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.
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WHITE PAPER:   Posted: 11 Dec 2008 | Published: 11 Dec 2008
This guide primarily focused on storage arrays based on their support for key virtualization features, such as high availability and virtual machine migration.
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WHITE PAPER:   Posted: 11 Dec 2008 | Published: 11 Dec 2008
This solutions guide details the four available networking configurations, and the advantages and disadvantages of each with an emphasis on typical Dell system configuration and the hardware offerings.
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WHITE PAPER:   Posted: 11 Dec 2008 | Published: 11 Dec 2008
This Dell High Availability Solutions Guide for Microsoft Hyper-V introduces different options to implement HA for Hyper-V environments.
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WHITE PAPER:   Posted: 11 Dec 2008 | Published: 11 Dec 2008
This article provides an introduction to Hyper-V virtualization, discusses the overall architecture and underlying technologies, and offers guidance on best practices for deployment on Dell PowerEdge servers.
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